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Critical Capabilities of Unified Communications as a Service: Gartner Report


April 13, 2010

Cypress Communications, a provider of hosted unified communications and hosted VoIP solutions, has been included in Gartner's "Critical Capabilities for Unified Communications as a Service" report.

The research evaluates and scores Unified Communications as a Service, or "UCaaS," solutions based on 8 critical capabilities: fixed and mobile telephony with unified communications, messaging, audio and web conferencing, video conferencing, presence/IM, multitenant, as well as service and support.

The report reviews Cypress' hosted unified communications solution, C4 IP.

"To be included in Gartner research is the aspiration of many technology companies, so we are elated by Cypress' inclusion in Gartner's UCaaS critical capabilities research," said Frank Grillo, executive vice president of marketing and customer support at Cypress Communications. "Cypress has proven the validity of the UCaaS approach to communications with our 25-year legacy of providing enterprises with managed and hosted telephony, and we believe our inclusion in this most recent industry research bolsters our vision of innovating ahead of our competition."

Grillo said that the company will continue to implement on its ambitious and pioneering product roadmap, changing the face of the UCaaS industry and further enhancing the company's market position.

"Many Gartner clients are considering UC [unified communications] as a way to improve employee productivity and reduce operating costs. UC achieves this in many ways, including reducing latency in business processes, improving the quality of the work product, enhancing recovery capabilities and improving collaboration," according to Gartner, Inc.'s "Critical Capabilities for Unified Communications as a Service," which is authored by Bern Elliot, vice president distinguished analyst and Daniel O'Connell, research director.

Elliot and O'Connell in the report said that with the advent of cloud computing and new business models, providers now have the ability to offer UCaaS.

"With UCaaS, the provider owns, manages and hosts the UC infrastructure in its facilities. Users then pay subscription fees for UC services, as opposed to making capital investments for on-premises-based infrastructure. The economic downturn has also helped fuel user interest in UCaaS, as businesses have fewer IT capital expenditure funds," said Elliot and O'Connell.

Officials with Cypress said that the company's flagship UCaaS solution, C4 IP, comes complete with everything users need-from the network to the applications and phones-for a single monthly cost.

Company officials said that C4 IP delivers integrated telephony and data services alongside a comprehensive suite of collaboration tools, including best-of-breed IP phones, single-number/find-me, soft clients, unified messaging, video calling, audio and web conferencing, desktop sharing, presence, chat and more.


Anil Sharma is a contributing editor for unified communications. To read more of Anil's articles, please visit his columnist page.

Edited by Kelly McGuire




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