Unified Communications Featured Article

Mitel, Wesley Clover Offer Single UC Solution


February 16, 2010

Mitel, a prominent name in the field of unified communications solutions, and Wesley Clover Solutions, a provider of next-generation voice communications platforms for financial trading firms, reportedly have teamed up to offer Stone & Youngberg with a Single, Unified Communications Solution.

 
Stone & Youngberg is a leading financial services company and offers a comprehensive range of products and services to public finance clients, institutional and private investors and community banks. It needed UC single IP communications system to serve the requirements of support staff in offices throughout the United States, trading floors located in San Francisco, New York, Chicago, San Diego and Phoenix and mobile workers all in a single platform.
 
The single unified communications solution offered to them by Mitel and Wesley Clover Solutions would help them provide a scalable, robust voice equipment infrastructure for more than 200 employees, including trading floor staff and enable simple, centralized system monitoring and management. Also the solution would leverage Stone & Youngberg’s AT&T MPLS backbone.
 
“By dealing with the limitations of an aging telecommunications infrastructure, the leadership team at Stone & Youngberg saw the opportunity to increase staff productivity, decrease costs and ensure 100 percent availability of their business communications solution and trading floors by taking advantage of today’s IP technologies,” stated Chris Corridon, Senior Vice President of Marketing for Wesley Clover Solutions. “With the selection of our IP platform, Stone & Youngberg achieved its business objectives and significantly reduced acquisition and life cycle costs while simplifying growth and system management.”
 
The traders of Stone & Youngberg would also have the advantage from the Mitel 5600 IPT. The Mitel’s IP Turret with its capacity to present multiple lines clearly would allow for the prioritization of calls. Moreover, the IP Turret would offer dual handsets to the traders to help them deal with many calls at once. The wireless headsets would further help them to free their keyboards. Mitel Mobile Extension would enable staff to answer a call coming into their desk phone on their mobile phone. With the teleworker functionality a trader would be able to connect to the IP Turret or Traderphone at home. Owing to the same single Mitel solution the communication and collaboration of Stone & Youngberg would be simplified and improved to a great extent.
 
“Our project management team worked with the Stone & Youngberg IT staff to plan a phased, site-by-site system rollout replacing legacy systems while assuring continuity of service,” said Rick Dell, President US Sales for Mitel. “Thorough evaluation of the company, products and their capability to support mission-critical trading operations demanded that our UC solution portfolio support a rigorous ROI while meeting stringent service level and availability requirements.”
 
In related news Mitel has recently launched “Mitel Mobile” which is wireless voice and data service, specifically designed for corporate customers. It offers business customers the ability to work with a single vendor for all of their customer premise, wireline, wireless, voice and data communications needs.

Deepika Mala is a contributing editor for unified communications. To read more of her articles, please visit her columnist page.

Edited by Michael Dinan




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