ITEXPO Feature: Avaya Details Nortel Roadmap Prior to Show
January 19, 2010
Hours after unveiling a roadmap that outlines how it will integrate the products and services from the recently acquired Nortel Enterprise Solutions with its own product line, Avaya provided additional details in a media briefing this morning.
In a conference call briefing to media and analysts, Avaya -- which will address its roadmap for integration in greater detail at ITEXPO East 2010, held in Miami this week -- outlined examples of how different Avaya (and former Nortel) customers will be able to meet their goals.
“When we got together with the Nortel team to figure out what the integrated roadmap would look like we decided the best starting point was to provide some clarity on the shared future for real-time communication,” said Alan Baratz, senior vice president and president, global communications solutions, Avaya, during the conference call. “Both the Avaya team and the Nortel team had similar views on what this future would look like.”
Baratz discussed, in great detail, how its 10-month-old Avaya Aura – a SIP-based communication platform that unifies complex communications networks – will benefit with the addition of Nortel’s Agile Communications Environment technology.
“Aura will continue to be the flagship product … however, we will be enabling some valuable technologies from the Nortel portfolio,” Baratz said. “Nortel made enormous progress with the ACE environment, so ACE will become glued to Aura, and provide the integration services on top of the Aura platform.”
In addition to providing listeners with details on its roadmap for unified communications, Baratz touched on Avaya’s plan for its contact center solutions and other communications market segments.
unified communications reported earlier that Avaya Aura will also be at the heart of Avaya’s contact center portfolio. With this foundation, contact centers will move to a SIP-based, service-oriented architecture, simultaneously supporting multiple modes of communication. The new contact center solution will be based on a new and collaborative work assignment model that will connect customers, agents and information. The new capabilities will help businesses and organizations to stay ahead of growing customer care demands for tighter integration and lower costs.
“We think it’s important to provide customers a smooth path into the future, and protect their current investments in PBX systems,” he said.
At 1 p.m., Avaya will host a Public Virtual Event on its vision for the future of Business Communications, the Avaya Reference Architecture and details on the new roadmap for integration. To attend the virtual event, please register by visiting http://bit.ly/NewAvaya
Marisa Torrieri is a unified communications Web editor, covering IP hardware and mobility, including IP phones, smartphones, fixed-mobile convergence and satellite technology. She also compiles and regularly contributes to unified communications's gadgets and satellite e-Newsletters. To read more of Marisa's articles, please visit her columnist page.
Edited by Marisa Torrieri