Unified Communications Featured Article

Kofax Provides UAE Telecom Provider with Document Capture & Exchange Solution


November 25, 2009

Kofax plc, a provider of document driven business process automation solutions, would provide a telecommunications service provider in the United Arab Emirates, or “UAE,” with a document capture and exchange solution to automatically process more than 2 million customer account documents received annually. 


The value of the contract to Kofax is in excess of $400,000.

According to Kofax officials, the company’s Communication Server will enable the company to receive large volumes of customer account documents from field representatives, technicians and customers via fax for processing, thereby consolidating and streamlining its communications into a centralized automated system. 

The solution will also enable the service provider to utilize approximately 190 FoIP channels to offer fax, SMS and MMS communication services to its customers. 

Thanks to this, the organization is expected to reduce labor intensive, error prone manual tasks and achieve faster processing times, which will lead to significant cost savings and improved customer service levels.

“This sale demonstrates the ability of our solutions to improve the speed, accuracy and flow of information throughout an organization while minimizing the need for manual labor,” Alan Kerr, executive vice president of field operations at Kofax, said. 

Kerr said that by automating document driven business processes, organizations can significantly improve productivity and generate a fast ROI.

Recently, Kofax had announced plans to provide a leading global business process outsourcing, or “BPO,” provider with a document capture solution. The value of the contract to Kofax is in excess of $200,000.

The India based organization provides BPO, IT consulting and other technology services around the globe and has chosen Kofax software to capture, classify and extract data from more than 2 million multi-page tax returns and related documents annually for its client, an international government agency. 

This includes the classification and extraction of data from eight different types of tax returns, many of which are received in a combination of printed and handwritten text. The resulting data and images will then be exported into the organization’s SQL Server and IBM FileNet repositories. 

The solution will decrease operating costs, increase productivity and improve data accuracy, leading to faster processing times and better compliance with regulatory and service level agreements with its client.
 

Anil Sharma is a contributing editor for unified communications. To read more of Anil’s articles, please visit his columnist page.

Edited by Kelly McGuire




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