Unified Communications Featured Article

Techtionary.com Reference Guide for Techies


January 21, 2009

Tom Cross has three decades of experience in startups and consulting advisor with leading providers and venture capital companies in market planning and development, hardware/software design and development, project management, intellectual property in telecommunications, information technology, conferencing, teletraining, telecommuting, groupware, networks, call centers, internet, artificial intelligence and other fields.

 
Managing successful development of more than ten software, hardware and internet products to market he has received industry awards for this work. He has authored 13 books including Knowledge Engineering – Business Applications for Artificial Intelligence for Simon & Shuster, wrote, produced and directed 15 commercial videos and created thousands of online e-learning tutorials on intelligent buildings, telecommuting, RFID-Radio Frequency IDentification, VoIP (Voice Over Internet Protocol or IPT-Internet Protocol Telephony), VoIP security, artificial intelligence, networking, WiFi, WiMAX, CDMA and other wireless technologies. 
 
He is a Technology Columnist - Telecommunications Magazine, Technology Columnist - Converged Solution Providers Network, Contributor - Phone+ Magazine, Contributing Editor to Web Hosting Magazine. Security and Emerging Technologies Columnist – unified communications, Member Board of Technical Advisors - VoIP Security Alliance and Technology Columnist for National Association of Telecommunications Dealers, Federation of Internet Solutions Providers of America, Association of Service and Computer Dealer International.
 
He’s the writer, animator and producer of the World's Largest Animated Knowledge Source on Technology – www.techtionary.com – recipient of Web Hosting Magazine Editors Choice for Best Technical Help.
 
Tom is a columnist for many leading publications such as Internet Telephony where he is the Technology Editor and columnist on OCS-Office Communications Service Newsletter with a blog.  He is a member of the Technical Board of Advisors for the VoIPSA-VoIP Security Alliance. Tom holds CompTIA Certified Security Professional certification and Pearson Vue Certified Test Administrator.  
 
Recently, Tom and I were talking about the ITEXPO coming up and I asked him:
 
What surprised you most about 2008?
 
The great challenge facing the implementation UC-Unified Communications is not the technology but the “corporate chasm” of separate voice and IT/data departments.  I have taught many classes on SIP/OCS for more than a year now to many of the largest Fortune 100 companies down to privately-held medium businesses.  Yet it is still surprising that the voice-PBX groups don’t talk to and won’t come to meetings with IT and vice-versa.   Frankly, it is more that IT departments don’t want voice on their data networks. 
 
Yet its Microsoft’s entry into the communications business from both the small business Response Point and the enterprise OCS-Office Communications Server is the “perfect storm” causing a major drive for voice/data integration.
 
For those who want an exciting future outlook of the future, plan to attend this session at ITEXPO.

Rich Tehrani is President and Group Editor-in-Chief of TMC. In addition, he is the Chairman of the world’s best-attended communications conference, INTERNET TELEPHONY Conference & EXPO (ITEXPO). He is also the author of his own communications and technology blog.

Edited by Jessica Kostek




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