Unified Communications Featured Article

Cisco Unified Communications (News - Alert) is helping Insular Life, the first and the largest Filipino life insurance company in the country, to improve its relationship with its customers in two of its major sites; Makati, a city in the greater metropolitan area of Manila, and Cebu, in the central Philippines.

 

In a period of recession, companies are looking to cut costs and find new ways of doing business. Cisco may not have predicted that its new technology, Telepresence (News - Alert), will be the savior for many companies across the world that are desperately looking to cut costs. But the timing of the release of its Telepresence couldn’t have been more on target.

 

Looking to embrace new age technologies, Insular Life has committed a substantial percentage of its capital expenditure budget to IT infrastructure enhancement. This includes the unified communications project from Cisco (News - Alert).

 

“Insular Life made a smart business decision two years ago to move to unified communications and is already seeing returns on its investment. Unified communications helps enable companies like Insular Life, which operate in widely dispersed geographic locations, to foster greater collaboration within the company and externally with customers and partners.” said Christian Hentschel, Cisco's managing director of emerging countries in Asia.

 

Started two years ago, the Cisco Unified Communications project has been installed at Insular Life. The company states that this has already started paying rich dividends through lower communications costs and higher customer satisfaction.

 

While the Cebu site went online in October of last year, the Cisco Unified Communications system in Makati was completed in April 2007. After Insular Life's headquarters in Alabang is connected to the other two sites, the project is expected to be fully implemented by early 2009.

 

Cisco will be showcasing its new products soon in a press conference. The company is looking to enable the connected life through a new class of compelling communication and entertainment experiences that are more visual, more social and more personal.