Unified Communications Featured Article

Webinar: Is Unified Communications Right for My Business? How Do I Know?

November 26, 2008

Though it’s become a buzz word among equipment makes and service providers – particularly in this slower economy, where businesses are looking to leverage technology to cut costs and boost productivity – a shroud of mystery still surrounds much of “unified communications.”

Even as the technology gains traction among enterprises, two questions that many are asking themselves are: Is UC right for my business and how do I find out?
Next week, a panel of experts is hosting a free Webinar to answer just those questions.
Register here for “Making Unified Communications Relevant for your Business,” to be held at 2 p.m. on Tuesday, Dec. 2.
Officials from Wainhouse Research and Avaya will lead the talk, moderated by TMC’s own group managing editor, Erik Linask.
The Webinar will give businesses a methodology that enterprises may use to evaluate when and just how UC may be useful to them.
Led by Wainhouse Senior Research Analyst E. Brent Kelly, pictured right, and Shane Yu, director of Avaya’s UC consulting practice, the Webinar will include results from end-user surveys and customer interviews to give attendees with a snapshot of how real end users and customers see unified communications.
Kelly and Yu will discuss how successful companies implement technology by focusing on people and process, and finish by providing real-life examples of businesses that have used the methodology.
A question-and-answer session will follow the talk.

Don’t forget to check out unified communications’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users.

Michael Dinan is a contributing editor for unified communications, covering news in the IP communications, call center and customer relationship management industries. To read more of Michael’s articles, please visit his columnist page.

Edited by Michael Dinan

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