Mitel Intros a Suite of Desktop and Mobile UC Clients
November 11, 2008
Mitel has introduced a suite of desktop and mobile Unified Communications (UC) clients and also announced a telecollaboration solution that extends telepresence beyond the confines of high-end boardrooms.
The company has packaged the Mitel Unified Communications portfolio under a role-based software licensing approach. This approach, along with addressing the different user needs within an organization, also simplifies the deployment of UC, according to company officials.
Moreover, the introduction of Mitel’s SiMple Personal Licensing (SMPL) role-based software licensing streamlines the selection, configuration, and administration of Mitel UC solutions.
The approach simplifies Unified Communications implementation with pre-integrated applications and straightforward bundles, eliminating subscription charges to address the requirements of common groups of employees.
While “UC Basic User” is suited for shared phones or for people who require typical IP phone features only, the UC Standard User is considered suitable for office workers and administrative staff who are dependent on phone communications to get their jobs done.
UC Standard User features UC Basic capabilities as well as unified messaging and PC desktop productivity features like ‘click to call.’
UC Advanced User is equipped with capabilities to access the full-breadth of Unified Communications features like presence, instant messaging, mobile phone integration, Web conferencing, and collaboration. Officials said that it’s ideal for sales staff, travellers, executives, and others whose accessibility is core to the organization.
The UC solutions from Mitel enhance business communication and collaboration with customers, partners, and colleagues. Paul Butcher, president and chief operating officer at Mitel, said this helps employees make “better, faster decisions, be more responsive, and deliver greater value to their clients.”
The newly announced Unified Communications products include a server-less, desktop unified communications client called Mitel Unified Communicator (UC) Express which provides click-to-call, incoming caller ID pop-up, call history, speed calls list, and more.
Additional products include Mitel Unified Communicator (UC) Advanced which is a unified communications client, integrates presence and availability; secure IM, audio conferencing and video and data collaboration with the call control capabilities of the Mitel 3300 IP Communications Platform (ICP).
Mitel Unified Communicator (UC) Mobile and Mitel TeleCollaboration Solution are the other two products. Mitel Unified Communicator (UC) Mobile provides a single number and single mailbox regardless of the device being used.
Using UC Mobile, officials said users can access enterprise telephony features and directories and continue to project their telephony presence while mobile.
On the other hand, Mitel TeleCollaboration Solution is a video collaboration solution. The product comes with collaboration capabilities including desktop sharing and recording.
Mitel unified communications clients and SMPL role-based licensing are available this quarter, according to the company. Mitel plans to make available Mitel TeleCollaboration in the first quarter of 2009.
Currently, Mitel solutions are available through Mitel and its more than 1,400 certified Mitel channel partners worldwide.
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Anshu Shrivastava is a contributing editor for unified communications. To read more of Anshu's articles, please visit her columnist page.
Edited by Michelle Robart