Unified Communications Featured Article

ProConnect UC Receives Enhancements

By Maurice Nagle
Web Editor

Technology is intended to support its human users, for the enterprise and SMB alike this means empowering the workforce with the tools required to aid workflow. With communication and collaboration topping the list of priorities for modern organizations, selecting a unified communications solution sets a firm up for success.

Consolidated Communications (News - Alert) announced a new and improved ProConnect. The company’s unified communications solution comes equipped with an enhanced feature set, building on a robust portfolio of cloud-based offerings.

ProConnect supports calling, messing and meeting capability regardless of location or device. This robust solution provides video conferencing, desktop sharing, web meetings, instant messaging, call handling, presence and more. Users access this rich feature set through a user-friendly, intuitive application.

Consolidated Communications is in a partnership with Broadsoft (Cisco (News - Alert)) to deliver customers a platform that promises exceptional quality with full redundancy and a carrier-grade system.  ProConnect is also supported by Consolidated’s national fiber network.

"Having the power to easily connect from anywhere is essential to today's mobile workforce," said Doug Abolt, vice president of commercial product management at Consolidated Communications. "When there's a disjointed communications process, businesses may experience up to a 40 percent drop in productivity. Our comprehensive Unified Communications solution helps businesses move forward, and improve communications with a seamless experience. According to Forrester (News - Alert) Research, businesses that implement a UC solution report a 72 percent increase in productivity and a 91 percent uptick in improved collaboration."

Unified communications is gaining traction as a “must-have” tool in the enterprise arsenal, and as the cloud migration builds momentum so too will the deployment of unified communications solutions.

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