Unified Communications Week in Review: Firstcom, 8x8, RingCentral
Let’s get Unified, and Communicate the newest Unified Communications Week in Review.
Firstcom Europe is at it again. The company – which previously bought six companies in Denmark, Germany, Poland, Sweden, and the U.K. – has snapped up Difference Corp. This deal, Firstcom Europe says, will catapult its revenues beyond €5.6 million. The company got its start selling SIP telephony services beginning in 2004. Among its other acquisitions were its purchase of Teleforte in 2014 and of Connection A/S in 2015.
The contact center is at a turning point, a precipice of possibility. In the rearview, we find inadequate legacy solutions. Ahead are exciting advancements in areas like artificial intelligence, deep learning and more. With customer service standing at the top of the priority list, contact center solutions are evolving and the enterprise gets to reap the reward. This week, 8x8 announced the acquisition of Silicon Valley startup MarianaIQ (MIQ), making another AI notch on the cloud communication provider’s belt. The MIQ addition brings deep learning capabilities and a team of AI aficionados an on board.
Cloud communications are all the rage, and as companies of all shapes and sizes deploy future-forward and feature rich solutions to support communication and collaboration this is only one piece of the digital transformation puzzle. Ensuring Quality of Service (QoS) is another, rather large slice of the pie, as well. Seeing strong results in the arena is SD-WAN, with mounting deployments furthering cementing this point. Today, RingCentral took the wrapping off a new certified SD-WAN certified partners program, highlighting several entrants. Initial partners include GTT Communications, Windstream Enterprise, VMware, CloudGenix and Riverbed.
Ken Briodagh is a writer and editor with more than a decade of experience under his belt. He is in love with technology and if he had his druthers would beta test everything from shoe phones to flying cars.