Unified Communications Featured Article

Too Many Communications Apps Causing Employee Stress


March 07, 2018

A new report from global enterprise cloud communications and collaboration solutions provider, RingCentral, revealed workplace apps cause immense unnecessary stress for employees. The report entitled From Workplace Chaos to Zen: How App Overload Is Reshaping the Digital Workplace surveyed 2,000 international knowledge workers to compile the findings.

When it comes to communications apps, employees use around four apps; 20 percent are using more than six. The apps, more specifically, are designated for phone calls, texting, web and video conferencing, team messaging, etc. Every day, 69 percent of staff waste an average of an hour trying steer themselves around these apps, equaling 32 wasted days per work year.

That being said, 66 percent of employees are seeking a singular communications platform. The belief is it will enhance workplace productivity. Having to navigate all of these apps is detrimental to both employees and businesses.

Research from RingCentral’s report found this:

  • More than 70 percent of workers say their communications volume is a challenge to getting work done.
  • Sixty-eight percent of workers toggle between apps up to 10 times an hour, and 31 percent of workers said toggling causes them to lose their train of thought.
  • Workers find navigating between apps more annoying than doing household chores (53 percent), paying bills (52 percent), and trying to lose weight (50 percent).

Despite the prevailing feeling of app overload, workers find team messaging to be the least disruptive to their workdays.

“Today’s workforce is under siege by a flood of communications apps. More than ever, our attention is scattered across a wide array of different apps and communications channels,” said Riadh Dridi, CMO of RingCentral. “These apps are meant to bolster our productivity, but managing myriad apps is proving difficult—with serious repercussions for businesses. This new research reveals workers demand a unified experience that brings together all modes of communications into a single platform that promotes better collaboration and seamlessly integrates with their other business applications.”

Employees shared that a singular communications platform would be beneficial for several reasons:

  • 67 percent feel it would help them achieve a better workflow,
  • 65 percent say they’d be more productive at work,
  • 62 percent think work would be less chaotic,
  • 61 percent say telecommuting would be easier,
  • 51 percent of employees 45 and over prefer email, and
  • 43 percent of employees 18-44 prefer team messaging.

“This report confirms what we’re seeing in the workplace — employees prefer a singular, real-time communications platform that increases their productivity and workflow on a day-to-day basis,” said David Smith, Founder and Principal at InFlow Analysis. “It maps back to the trend toward ‘conversational workspaces.’ Enterprises are striving to enable collaboration combined with real-time communications. As more businesses adopt these platforms, it will encourage workers to use these tools to get more work done with less effort.”

Does your company have a single unified communications platform in place? 




Edited by Erik Linask




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