Unified Communications Featured Article

C1CX a Cloud Game Changer

February 09, 2018

ConvergeOne is changing the cloud collaboration game by launching its ConvergeOne Cloud Experience offering (C1CX). The new offering, a collaboration-centric cloud experience, allows users effortless migration to the cloud.

"C1CX enables our clients to deliver all of their cloud communication services, from industry-leading technologies, including Avaya xCaaS and Cisco HCS, to end users and contact center agents in support of their customers. Furthermore, our strong partnerships with Verint, Calabrio, Nuance, Intelepeer and others empower ConvergeOne to provide best-in-class contact center cloud solutions to our clients," shared Mark Langanki, Chief Technology Officer, ConvergeOne.

C1CX is a Unified Communications (UC) and Contact Centers (CC) solution with a slew of software apps, expert integration, and professional services. These services are supported by complete solutions composed of ITIL-based processes and SOC 2 Type II-compliant redundant data centers.

Additional features include:

  • Optimizing TCO while lowering costs and difficulty involved in the upkeep of legacy infrastructure and applications.
  • Avoiding downtime to uphold customer satisfaction levels while avoiding business disruptions.
  • Connecting the network to everything regardless of the location (main campus, branch office, home office), device or cloud (hosting/collocation, private, public)
  • Flexible, pay-per-user pricing based on variability and seasonality.

"ConvergeOne is positioned to help clients with their cloud migration strategy given its technical, services, and solution capabilities as well as its ability to efficiently aggregate cloud components into a seamless solution offering," added Langanki.

Cloud communications, from UCaaS to collaboration to AI and chatbots, are among the hottest topics in business communications technology.  They’ll be highlighted at ITEXPO 2018 in Ft. Lauderdale, Florida (Feb. 14-16), where more than 150 speakers will be extending their thought leadership business leaders and decision makers looking to understand how they can take their companies to the next level with the latest tech.  That includes keynotes from some of the industry’s leading cloud communications companies, like Atlassian, Dialpad, IBM, Mitel, and Windstream – and Juniper discussing how predictive analytics and AI can create more effective security.

Edited by Erik Linask

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