Unified Communications Featured Article

Cisco Spark by Orange Logs 200,000 Users


December 05, 2017

Orange Business Services is seeing firsthand how Spark, Cisco’s collaboration solution is impacting its customers.  Cisco Spark by Orange has registered over 200,000 user subscriptions with hundreds of popular Spark Boards emerging for more than 20 multinational enterprise customers. Spark meets the growing need for a single, easy, secure yet collaborative mobile workspace while enabling enterprise digitization.

Cisco Spark is feature-rich, offering team messaging, voice and video calling, online meetings, whiteboard capabilities, security, unlimited file sharing, and APIs to enhance workflows. It has also opened 11 Cisco Spark by Orange Open Labs, offering physical and virtual resources to provide for innovation and development. It will start with eight locations in Europe, Singapore, and two in the US.

“The lab is the realization of something that’s been promised for a long time in the unified communications and collaboration space, which is communications-enabled business processes,” MichaelBurrell, global practice director of Unified Communications for Orange Business Services, said. “Rather than the process being separate from the collaboration tools and applications, it becomes meshed in the process to improve the output of it.”

Part of the Cisco Spark by Orange initiative is ensuring 24/7 contact resolution with seamless integration with CRM and other business applications and databases.  Enterprises are able to use toll-free numbers and competitive call back rates, cutting down costs while enhancing productivity. Call backs help improve customer relations with no problems or questions left unanswered or unsolved.

“Customers are asking for single-vendor collaboration solutions that help them improve productivity and outpace the competition, and that’s what we are delivering with Cisco Spark by Orange. With this solution our co-innovation capability is well supported by our Open Lab initiative,” said André Smit, vice president Global Collaboration Sales at Cisco.

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