Unified Communications Featured Article

collab9, UCaaS Keeping Borders Safe

By Maurice Nagle
Web Editor

Even before Donald Trump was elected President, the border was a big issue – specifically controlling the border. The brave men and women tasked with patrolling and protecting our nation’s border, the United States Customs and Border Protection, will now have access to the power of the cloud with an UCaaS deployment coming its way.

This week, collab9, a FedRAMP authorized UCaaS provider, partnered with the United States Customs to supply the first such deployment in the federal government. This coming a year after collab9 earned FedRAMP authorization.

collab9 CEO, Kevin Schatzle, noted, “We are extremely proud to leverage our unique qualifications in the public sector to deploy what will be the first FedRAMP Authorized, cloud-based contact center platform in the federal sector for the U.S. Customs and Border Protection.

The newly announced partnership is a product of EAGLE II contract, and collab9 partner Presidio is tasked with delivering services, end-to-end – strategy, consulting, design, implementation, etc.

collab9 offers a comprehensive portfolio of communications solutions that starts with a secure platform, and possesses the capability of integrating voice, video, messaging, mobility, presence, conferencing, e911 (News - Alert) as well as contact center services. Each deployment is crafted in a unique manner to meet operational requirements.

“As the first UCaaS provider to receive FedRAMP Authorization, our ultimate mission is to support the U.S. federal government, along with state and local government agencies, with secure hosted UC services, so they can operate more efficiently and work towards their respective missions. The U.S. Customs and Border Protection and its work to protect and secure our borders, serves a critical function in the United States. It’s an honor to facilitate their objectives with our cloud communications platform.”

In any organization, from the mom and pop shop on the corner and the enterprise, to the federal government communications are imperative for productivity. UCaaS will not only enable the capability of exceptional communication, but in doing will keep this fine nation safe.

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