Unified Communications Featured Article

Fusion Furthers FEMA Relief Efforts

By Maurice Nagle
Web Editor

When disaster strikes the logistics of recovery can turn tricky quickly. The tidal wave of insurance claims to repair the devastation is overwhelming to say the least. This week, a firm focused on clearing these claims turned to the cloud for help in its emergency hurricane relief efforts.

The Southeastern-based insurance claims adjustment company selected Fusion for its turnkey contact center solutions. The claims company required a quick turnaround from the cloud communications provider, and Fusion delivered – resulting in a three year contract.

Fusion quickly scrambled the deployment team, compiled all the necessary components, and within 48 hrs the claims adjustment company’s cloud contact center was up and running. The ability of the cloud to quickly and easily connect a number of geographically dispersed locations was crucial, as with minimal delay the FEMA partner could continue its efforts.

"In any emergency, time is of the essence, and doing whatever it takes to get the job done as completely and quickly as possible has been a hallmark of our service for decades. This leading insurance claims adjustment company recognized its own sense of urgency and commitment in Fusion, and we are honored that it placed its trust in us to help meet the needs of suffering populations after a catastrophic storm," noted Russell P. Markman, Fusion's President of Business Services.

Technology is developed to improve quality of life. Both business and personal lives benefit from the innovation at hand; and in this situation cloud communications covered both in one shot. It’s nice to know that in an emergency, you can count on the cloud.

Are your communications in the cloud?