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Masergy Joins GE Healthcare's Centricity Partner Program


October 20, 2017

Masergy announced its Global Unified Communications-as-a-Service (UCaaS) was chosen to join GE Healthcare’s Centricity Partner Program. Masergy is a provider of hybrid networking, managed security, and cloud communications solutions and, now, its Global UCaaS solution will integrate with the Centricity software suite as part of the program.

GE healthcare’s Centricity is an IT software suite for healthcare institutions and practitioners, including solutions for practice management, revenue management, EMR, medical imaging, and more.  Integrating Masergy’s UCaaS will allow for more efficient communications between physicians as well as with patients, improving healthcare service delivery.

“We’re proud to welcome Masergy’s UCaaS solution into the Centricity Partner Program,” said Neeti Gupta, Director of Independent Software Vendor Marketing Programs at GE Healthcare. “Masergy’s UCaaS solution will prove to be a valuable asset for our healthcare customers seeking to leverage technology for better alignment of a patient-centric approach with organizational resources,”

Interactive and complementary software via Centricity is tested with GE Healthcare solutions. The concept behind the program is to minimize implementation time for the customers. Solutions are tested as one with recurrent problems solved at a faster pace.

Masergy had a strategy in place when preparing to work with GE. Bob Morton was hired as VP of Strategic Accounts to build the relationship between Masergy and GE. Morton had an extensive past with GE, having worked with the company for almost two decades, including acting as the CMO for GE Healthcare’s finance business. It makes him fairly confident the two companies will benefit from one another.

“Patient care is driven by communications, and a healthcare provider’s communications system and contact center are vital to this role,” explained Morton. “Masergy’s UCaaS will help Centricity software users improve operations and patient care by providing flexible communications across all locations as well as a seamless experience for mobile and personal devices – unifying all communications into one transparent system.”

Among the GE Healthcare customers utilizing the new UCaaS and call center solution offerings are New Mexico Orthopaedic. It has done away with high cost and “inflexible” PBX voice systems for more efficient patient quality care and standards. NMO is already seeing the benefits of moving to a cloud communications model, as will the rest of GE Healthcare’s customers.

Have you discovered the benefits of UCaaS?




Edited by Erik Linask




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