Unified Communications Featured Article

Unified Communications Week in Review: 8x8, Touchstone Technologies & More


July 29, 2017

Digital transformation is taking hold. Form the conference room to the contact center the benefits are plenty, and its cloud computing playing a central role in the evolution at hand. In unified communications, the news is coming fast and furious, and with the weekend upon us, there’s no better time than the present to take a look at the week that was in unified communications: Time for the Week in Review!

Cloud communications firm 8x8 is gathering a “Super Team” of its own to drive innovation in cloud communications, the contact center and collaboration. 8x8 announced progress in its next generation engineering project with additions from all over Silicon Valley, adding to the depth and talent of the company’s engineering team.  “8x8 is clearly becoming the engineering destination to develop cutting-edge technology, and this is enabling us to increase our velocity of development and innovation,” said Dejan Deklich, Senior Vice President of global research and development (R&D) at 8x8. Everything you need to know is HERE.

Did somebody say 8x8? Is there an echo in here? The busy bees at 8x8 announced a new partnership with Ingram Micro where the 8x8 Virtual Office and 8x8 Virtual Contact Center are now part of the Ingram Micro unified communications and cloud portfolio.  “Ingram Micro is known throughout the industry for being fully dedicated to providing solutions, services and support offerings that exceed the expectations of its channel partners,” said Christopher Peters, global channel chief at 8x8. All the details are HERE.

Touchstone Technologies announced the arrival of a new hosted version of its voice and unified communications monitoring system. The Intellimarc solution monitors calls in real time, and determines call quality using almost 200 performance indicators. Complete coverage is HERE.

At the end of the day, audio can make or break a meeting. Innovation is driving change, but something that never will change is the importance of audio quality. A special guest contributed piece rounds the bases on this top and more HERE.

Remember to stop by early and often for your fill of all things unified communications. See you next week!






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