Unified Communications Featured Article

Contact360 Captures INTERNET TELEPHONY Product of the Year Award

By Maurice Nagle
Web Editor

In discussing the cloud, and the many services it enables in our digital world, the space is crowded and the options are aplenty. Sorting through the sea of solutions is no small task, so when doing research awards can be utilized as a good place to vet offerings available. And recently, industry standard INTERNET TELEPHONY announced its Product of the Year Award winners, and one is clearly a cut above its cloud services competition.

Fusion is finding a way to facilitate growth in the highly competitive unified communications space, in large part to a combination of innovation and acquisition. Fusion’s Contact360 contact center solution, which melds Fusion’s connectivity and end-to-end managed network services with a feature-rich cloud UC and collaboration solution was named a 2017 INTERNET TELEPHONY Product of the Year.

"Fusion is honored to receive TMC (News - Alert)'s award for product excellence. Contact360 is a unique and powerful solution that converges voice, desktop, data, web and mobile technologies to extend a full complement of UC features to the Contact Center while distributing the full functionality and advanced reporting capabilities of the Contact Center across the enterprise," said Russell P. Markman, President of Fusion's Business Services. "Unlike other contact center solutions, Contact360 is fully integrated with our own proprietary voice platform and rides over our own managed network to provide a single delivery and service environment. Our customers have one point of contact, one contract, one invoice and one platform, reducing administrative burdens and eliminating the finger pointing so often associated with multi-vendor environments," Mr. Markman continued.

The industry’s most complete UC offering, award-winning product suite and cloud services platform promise to cut costs by alleviating the need for expensive, rigid on-premises hardware to provide an environment capable of scaling and meeting future demand. The single-source sign-on solution combines ease of use with robust functionality.

The 2017 INTERNET TELEPHONY Product of the Year Award winners illustrate the best and brightest in terms of innovation in the market today, and with such awards the cream always rises to the top. Fusion is flourishing in a number of verticals, with a cornucopia of cloud services and innovation steering the ship, sky’s the limit for this ITEXPO (News - Alert) exhibitor – make sure to stop by and see them in booth 901.