Unified Communications Featured Article

VOSS and LayerX Tackle Unified Communications

By Andrew Bindelglass
Contributing Writer

In recent years, the world of unified communications has drastically changed the way people communicate with each other. Voice communication used to be all hardware based, requiring cables specifically designated for voice communication, along with specific endpoints. Now, though, all of that has changed. Communications happen much more over software connections than hardware. While this has obvious benefits like increasing the range and portability of communications, it has also made it much harder to collect and sort through data generated by these communications.

VOSS (News - Alert) and LayerX Technologies are partnering up in an attempt to tackle this problem. VOSS already has experience in data management for unified communications, and has made its name in recent years by focusing on large and complex systems. LayerX, on the other hand, is the owner and runner of a powerful analytics engine, which is used to comb through the data created by unified communications and help increase their speed and efficiency.

The main result of this partnership is that VOSS will be able to feed the massive amounts of data that they already generate into the powerful analytics engine of LayerX. This will allow them to more quickly diagnose and solve issues within their unified communications platform, resulting in better call quality, less dropped calls, and other improvements to the system.

In the past, continually making improvements to unified communications systems required a combination of complicated, forever changing software programs or immense amounts of man hours to comb through the sea of data that was generated. Now, however, the increased power of analytics allows IT departments to spot errors (and potential errors, allowing them to make improvements before bugs even show themselves) with much more speed, meaning they can fix them and improve their network in much less time. This partnership between VOSS and LayerX will likely set the standard for combining the mass amounts of data generated by unified communications with the power of data analytics.