Unified Communications Featured Article

Dialpad, SoftBank Improve Mobility in Japan

By Alicia Young
Web Editor

Dialpad and SoftBank have teamed up to bring Dialpad’s pure-cloud business communications solution to Japan. The country is one of the world’s largest economies and technology markets, yet it doesn’t have the best tools set up for unified communications (UC). As a result, the mobile workforce is suffering.

Under the terms of the agreement, SoftBank will offer Dialpad to its customers. Additionally, SoftBank will be the exclusive provider of Dialpad for five years. This arrangement is perfect for both companies. Dialpad will be able to reach a whole new market of customers thanks to its exclusive ties with SoftBank, and SoftBank’s reputation will get a boost after people realize how beneficial the Dialpad UC solution is.

The people gaining the most out of this agreement, though, are Japanese workers. By accessing Dialpad’s UC solution through SoftBank, workers will be able to get rid of their office desk phones and start implementing BYOD policies. They will be able to work from anywhere, on any device of their choice, without suffering and call quality issues or other setbacks.

Out of all the available UC solutions, SoftBank chose to team up with Dialpad because of how easy it is to deploy. Since it is a pure-cloud solution, there are no on-premises servers, storage or hardwired phones. Additionally, the solution can be deployed in minutes, saving time and enabling employees to get back to work as quickly as possible. All an employee has to do is log into the application after it is set up, and they are instantly able to connect and collaborate in whatever format they want—voice, video, messaging or SMS.

This is an important development being brought to Japan that will allow the mobile workforce there to be on the same playing field as the rest of the world.

"It's now clear that companies that remain tied to their old desk phones are falling further behind the competition every day," said Craig Walker (News - Alert), CEO of Dialpad. "As we continue our global expansion, we are extremely pleased to be working with SoftBank, which has had extraordinary success taking cloud solutions like G Suite to market. With close to 100 million smartphone contracts in Japan, we are confident that Dialpad will become the standard business communications solution, empowering organizations and connecting workers across Japan."