Unified Communications Featured Article

Unified Communications Week in Review: ReadyTalk, Altigen, GreenfieldTech, 8x8

December 16, 2016

Welcome back to the week in review, where we take a look at all the top stories making headlines in Unified Communications this week.

The week started off with the news that ReadyTalk has stepped up its game in the UC and cloud spaces by adding hosted voice service to its list of offerings. With ReadyTalk Hosted Voice, businesses can save money and time by moving communications services to the cloud through a single provider point. This allows organizations to have a stronger UC presence, with less management required. Sound too good to be true? Find out all you need to know HERE.

Less management and better UC is great for customers. Another company looking to improve its customer experience this week is 8x8. The organization has decided to integrate its UCaaS with Salesforce’s SaaS CRM offering in order to offer its customers more benefits in the service department. According to Laura Stotler, several improvements are in the works: “Cartelligent’s entire sales team workflow is now automated thanks to the UCaaS and SaaS integrations, enabling 30 sales representatives to keep detailed logging, tracking and reporting records to offer improved customer service and, of course, close more sales. An upcoming generation of the 8x8/Salesforce integration will include real-time analytics, providing critical variables like the number of times sales agents interact with customers before converting a lead to sales.”

While ReadyTalk and 8x8 were working to improve their UC offerings this week, Altigen Communications was being recognized for its Microsoft and UC services. The Silicon Review, an online and print community for business and technology professionals, recently recognized Altigen in its “30 Fastest Growing Microsoft Solution Providers” for the fully managed UC services it provides. You can find out why exactly Altigen earned this recognition HERE.

To round out the week, TMC’s Paula Bernier caught up with GreenfieldTech senior consultant and VP of customer experience Eric Klein to discuss ITEXPO and his thoughts on important tech trends. In the interview, Klein discusses what elements of UC are most useful at his company, what messaging technologies GreenfieldTech relies on, how AI will affect businesses in the future, and more. You can read the full exchange HERE.

That’s all for this week. Come back next week to read all the latest news in the Unified Communications space.




Edited by Stefania Viscusi




Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...