Unified Communications Featured Article

Verizon and SOVA Introduce One Talk

By Alicia Young
Web Editor

The mobile workforce is growing, and technology companies need to grow with it if they want to stay relevant. More and more people are starting to work from home or on the go, yet technology doesn’t seem to be keeping pace. Workers on the road need to have the same convenient capabilities as those I the office and, until now, that wasn’t always an easy situation to set up.

SOVA, a Platinum Level Master Agent for Verizon telecom solutions, has just announced One Talk, Verizon’s 4G LTE (News - Alert)-driven unified communications system, for agents, VARs and MSPs. The purpose of One Talk is to integrate mobile and landline solutions, thus making it easier for employees on the go to stay up to date with incoming calls.

Naturally, this is a great development for mobile workers. This type of employee will account for 75 percent of the U.S. population by 2020, and this group desperately needed some better technology. Right now, there are 39 million employees working in the small to mid-sized business space alone that could directly benefit from One Talk.

With OneTalk, employees are able to have one number, wherever they are. So, they can be reached at their desk, walking around the office, in the car, at home, etc. It doesn’t matter where they are or what device they’re using, the single number solution makes them reachable at all times and gets rid of the confusion associated with having multiple numbers and devices.

The One Talk single number solution has the potential to be revolutionary for mobile workers because it gets rid of missed opportunities, since customers are always able to reach employees; it’s cost-effective because this one service can power all business phones, both wireless and wireline; and employees have the benefits of landlines on their mobile phones.

Additionally, One Talk’s business number is compatible with any wireless carrier, making it possible for workers to add their One Talk business number directly to their personal smartphones. Customization is also easy thanks to an upgraded native dialer or mobile app. Finally, One Talk is great in all situations. Businesses cannot predict when something bad is going to happen, like a power outage or broadband outage. In a scenario like that, One Talk can route customer calls on the Verizon Wireless (News - Alert) network.

“With Verizon One Talk and SOVA, organizations get the very significant advantages of working with a leading provider of telecom solutions and a top tier telecom Master Agent,” SOVA President Gene Esopi said. “Our agents, VARs, MSPs and their clients get the benefits of our Verizon expertise, seamless back office support, and impeccable reputation across the telecom industry.”

Specifically, some of these features are one number, call move, auto receptionist, extension dialing, line sharing, six-way conference, mobile call management, hunt group and video calling. Esopi is excited to help bring these great features to people, saying, “What One Talk delivers is an architecture that creates a single solution with some very innovative features…For example, with Call Move, you can seamlessly transition from a One Talk desk phone to a mobile device with just a push of one button, and no one will hear any click. It's a much more professional way to transfer from one device to another.”