Unified Communications Week in Review: Damovo, UC Market, Polycom & More
Welcome back to the week in review, where we take a look at all the top stories making headlines in Unified Communications this week.
The week started off with news that communications service provider Damovo is stressing the use of UC as a service (UCaaS) for customers that have long used on-premise software, but are looking for something fresh and able to withstand future market fluctuations. This announcement comes after the release of its Aquila cloud aggregation software, which moves all its unified communications (UC), networking services and contact center software to the cloud. You can find out more about what the Damovo UCaaS product has to offer HERE.
In broader news, the UC market seems to have a bright future. A Global Market Insights report suggests that the global UC industry was worth $34.8 billion in 2015, but by 2023, will approach triple that at $95 billion. There are several factors contributing to this growth, including increased mobile device use, rising mobility at the enterprise level, the accompanying growth of the bring your own device (BYOD) doctrine, the growth of unified communications as a service (UCaaS) and the ongoing rise of big data operations. TMC’s Steve Anderson has everything you need to know HERE.
Meanwhile, a new study from Unify Square found that a growing number of users are happy with UC, but not with the support it gets from IT. According to the study, 25 percent of respondents considered themselves “very satisfied” with UC systems currently in place, but when IT respondents were asked, only 1 percent expressed satisfaction levels that were that high. Further, 70 percent of end users note that IT has never actually done a similar survey to find out just how satisfied the end users were with UC systems. There seems to be a major disconnect here, and it needs to be addressed. You can keep reading HERE.
To round of the week, TMC’s Casey Houser reported that Polycom, a developer of videoconferencing software and hardware, has been playing a major role in Spain’s affairs. Spain’s Ministry of Defense Headquarters and its armed forces headquarters keep in constant communication thanks to the Polycom RealPresence suites. Additionally, both Defense departments use the system to keep in contact with members of the North Atlantic Treaty Organization (NATO). You can read more about the benefits Polycom brings to these Spanish organizations HERE.
While some exciting news has been highlighted here, that’s certainly not all that went on this week. Be sure to head to the Unified Communications homepage for all the updates, and come back next week for the latest insights. Have a great weekend!