Unified Communications Featured Article

Verizon One Talk Integrates BroadWorks Platform

October 05, 2016

Verizon's One Talk was the nation's first 4G business communications solution using Verizon’s Voice over LTE (VoLTE) technology. It was designed to give companies and their employees a true mobile first communications solution so they can be accessible at all times no matter where they are on their smartphones, tablets and desk phones to seamlessly move calls at the touch of a button. With more features being added to One Talk, BroadSoft, a global unified communication software as a service (UCaaS), announced Verizon has integrated its BroadWorks platform so users can communicate with greater ease.

One Talk has many communications features to bring employees of a business and customers together, including 6-Way conference, anonymous call rejection, automatic callback, video calling simultaneous ring service, automated receptionist and many others.

As more organizations deploy Bring Your Own Device (BYOD) initiatives with smartphones and tablets to optimize the productivity of their workforce, the calling features that currently exist don't provide all the necessary solutions for today's mobile centric workforce. This has led companies to bring together a hodgepodge of services from different vendors, resulting in a complicated user experience that tries to bring together wireline and wireless numbers to support their mobile workforce.

With BroadSoft's bMobile, One Talk will improve its capability to enable multi-device, multi-identity advanced business calling features along with its own network technology and develop UIs so users can leverage the full capability of One Talk from any compatible device. Additionally, when customers engage with businesses that have One Talk, they will have a better customer experience because they will always be able get in touch with the party they're calling at all times.

"Businesses need a productive mobile experience to succeed in today’s competitive climate, where every call is a missed opportunity. Verizon’s innovative routes to market, with the ability to serve customers from their business sales teams, their retail stores, and their large partner community, provides a best-in-class sales and support experience for business customers," said Sandra Krief, vice president of sales, BroadSoft.

The combination of Verizon's 4G LTE network and bMobile will deliver a single service, experience, bill and business number to create a comprehensive and simplified communications solutions that can address the needs of any business no matter how small or large.

With IDC forecasting mobile workers accounting for 37.2 percent of the global workforce, effective communication and access will play an important role. The integration of bMobile into One Talk will ensure Verizon will make all touch points easily accessible to both employees and their customers.




Edited by Maurice Nagle




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