8x8 Helps Auto Europe Update Global Communications
Auto Europe, an international car rental services provider, recently selected 8x8, provider of global enterprise communications as a service (ECaaS) and a Leader in the 2015 Gartner Magic Quadrant for unified communications as a service, to roll out a company-wide, modern cloud communications system. This system is being used to manage Auto Europe’s global office telephony and call centers across the U.S., Australia and Germany.
Auto Europe has provided international care rental services for travelers to Europe for more than 60 years from its headquarters in Portland, Maine. The company also offers travel services like cruise, airline and hotel bookings, as well as exotic/luxury rentals for VIP travelers, who may require 24/7 customer service. As such, consistency and reliability are top concerns for Auto Europe in terms of its communications system.
After experiencing ongoing reliability issues with its existing set of carriers, then, it became clear Auto Europe needed a change. The company consulted the Gartner Magic Quadrant to consider several vendors. Ultimately, it decided to replace its on-premises PBX equipment and home-grown call center solution with 8x8’s integrated, cloud-based Virtual Office (VO) and Virtual Contact Center (VCC).
Auto Europe’s initial deployment includes 600 VO seats and over 300 VCC licenses. With this new 8x8 solution, Auto Europe can deliver enhanced customer experiences, while substantially improving employee productivity and lowering overall costs. The cost savings from replacing the on-premises legacy PBX system alone completely funds Auto Europe’s cloud telephony and 300-seat contact center.
“We are honored that Auto Europe, a global industry leader, has entrusted its business communications to 8x8,” said Vik Verma, chief executive officer of 8x8. “As the only provider of a fully-integrated Enterprise Communications as a Service solution, 8x8 continues to win mid-market and enterprise customers that are looking for a trusted partner to help move them to cloud and upgrade their communications capabilities for improved business productivity and cost savings.”
Edited by Maurice Nagle