Resources from Unified Communications

Fonality Brings Intellinote to HUD

By Paula Bernier
Executive Editor, TMC

Fonality (News - Alert) has done an integration with Intellinote that makes this solution accessible from its own Heads Up Display, the company revealed this week. This added functionality is available to customers for $10 per user per month.

Intellinote, an offering provided by a company of the same name, delivers virtual spaces in which groups and individuals can manage and track projects and tasks, and share and store documents. Fonality’s HUD presents users with a browser window through which they can see other users’ presence information relative to their availability for audio and video calls and chats.

The integration of these two solutions enables users to switch between collaboration and real-time communications seamlessly, noted Tony Lopresti, Intellinote’s CEO. This integration, the companies explained in a press release yesterday, enabled one beta customer to avoid adding a separate collaboration vendor and to instead bring collaboration into its existing unified communications experience.

Fonality provides business phone service with integrated collaboration and contact center capabilities. As Fonality CEO David Scult recently told INTERNET TELEPHONY magazine, the company has spent the last four years transitioning from a traditional PBX (News - Alert) vendor to a cloud-based, unified communications as a service provider. It now delivers its solutions to more than 300,000 users, with nearly 90 percent of Fonality revenue coming from subscriptions. 

“We’ve done that by becoming a trusted advisor to customers,” he added. “We improved from a monthly churn rate of almost 4 percent to less than 1.4 percent. Such a seismic shift takes an entire company. It’s truly a cultural change, to think of walking in our customers’ shoes as opposed to selling them a product or service.

“We are very proud of our customer retention,” Scult said. “However, I want to challenge the entire company to get our churn number under 1 percent. This one metric embodies the behaviors we – and our customers – value.”