Resources from Unified Communications

Not-For-Profit Expands Cloud Capabilities with Help from Fusion

By Susan J. Campbell
TMCnet Contributing Editor

In today’s telecommunications media, it’s difficult to explore the possibilities without running into information on the cloud. In fact, the recommendations by media channels and vendors alike focus on the virtues of cloud technology and why you’ve already waited too long to enjoy the benefits. But if you’re already investing in unified communications, it’s definitely time for a more serious conversation around the cloud.

A major not-for-profit organization focused on providing medical and residential services to children and adults with developmental disabilities has taken the potential for cloud benefits seriously, extending its agreement with Fusion, a provider of integrated cloud solutions, for another five years. As part of this extension, the organization added cloud connectivity to already existing cloud communications solutions.

A well-respected organization, the not-for-profit has been focused on providing compassionate care in the Midwest for more than 50 years. The organization selected Fusion as a result of the company’s consultative approach to solving problems, efficient service delivery and as a single source nitrated cloud solution provider with an impressive portfolio. As the organization is focused on delivering consistent and quality care, they select partners that demonstrate the same kind of dedication and work ethic.

The organization’s work with Fusion was extended when rapid expansion drove the need for access to additional capabilities and unified communications. As the organization’s system had complex requirements due to its market and the fact that medical services are included in their offerings, the pressure to perform according to expectations was high. Fusion had already demonstrated its approach to quality care, yet competitive pricing and a fully diverse nationwide network helped to further set Fusion apart from the competition. Now, all 11 of the organization’s locations are connected and unified communications has converged voice and data requirements into a single source cloud solution.

“We are privileged to have earned this revered institution’s confidence and trust, and we appreciate the opportunity to continue to grow with them,” said Russell P. Markman, Fusion’s President of Business Services, in a press release. “We seek to create increasing value for our customers by introducing the full complement of our integrated cloud services, and we are especially gratified that our upsale efforts have resulted in greater cost savings as well as additional productivity for this organization’s dedicated professionals.  We are pleased to contribute in some small way to the institution’s outstanding mission and purpose, and we have engineered a solution designed to allow them to focus on what they do best.”

As companies and organizations of all sizes continue to try and compete in aggressive markets, the implementation of unified communications and cloud technology help to level the playing field. The key is to find the right partners so as to leverage robust capabilities right out of the gate.