Unified Communications Featured Article

Best Practices for Migrating Unified Communications to the Cloud


February 04, 2016

Assuming readers haven’t been living off the grid for the past few years, you’ll know that there’s significant momentum to move virtually “E”verything to the cloud. After all, the use cases are proven, and more and more “mission critical” functionality is moving from premises-based solutions to the cloud.  In fact, one area where the benefits of migrating to the cloud have proven to be particularly attractive for organizations of all sizes and locations is unified communications.

Indeed, the interest in cloud-based unified communications (or "UC as a Service") according to several analyst reports, reflected in many company financial results, is accelerating. Realities are that UCaaS benefits of increased employee productivity, operational scalability, and business continuity are proving to be irresistible. 

Unfortunately, moving UC to the cloud is not plug-and-play.  In two words, “It’s Complicated.” Not all UC or cloud-based UC capabilities the same, integration issues can be daunting as there are numerous UCaaS providers, often with similar features and confusing options, making selection of the one that is right for your unique circumstances a challenge.

This raises the important question, “How can I choose the UCaaS vendor and solution that best fits my organizations requirements?”  It also raises a series of follow-on questions that need to be answered as well.

A great place to find out about what you need to know about migrating UC to the cloud is the forthcoming webinar, Best Practices for Migrating to Cloud UC. To be held Wednesday, February 10, 2016 02:00 PM EST / 11:00 AM PST, you are invited to join me, Dean Manzoori, Vice President of Product Management for Cloud Communications, and Kristy Thomas, Cloud Communications Strategist, at Masergy as we delve into strategies for IT leaders, consultants and channel partners to intelligently evaluate UCaaS providers (i.e. options for implementation, hardware management, user training, customer service SLAs and support metrics).  The webinar will also detail the best practices for cloud unified communications migration on a global scale through featured case studies and real-world examples. And, participants will have an opportunity to get their questions answered in what promises to be a lively Q&A session.

Some of the topics to be addressed include:  

  • Questions to ask UCaaS vendors during the evaluation process
  • Best practices and strategies for successful enterprise UCaaS deployments
  • How to future proof your UCaaS investment

Given how fast things are changing, and how the need to accommodate whatever the future holds has become so important, the last point on future-proofing is certainly one of significant value.

If migrating UC to the cloud is on your roadmap, or even if you are in the midst of doing so, the insights about what you need to ask and should know when working with a cloud UC vendor could save you a lot of time, effort and hopefully enable your migration to meet or exceed expectations.  




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