Mitel Lands in Gartner's Magic Quadrant for Second Time in a Year
Mitel, a business communications provider, has announced that the research firm Gartner has placed the Kanata, Ontario, Canada-based company in its “Magic Quadrant” for Unified Communications in a new report.
"Mitel's Unified Communications solutions represent the direct interface and daily brand experience we deliver to our end-user customers," said Rich McBee, President and CEO of Mitel. "We believe to be recognized by Gartner as a Leader twice in 12 months is a strong acknowledgement of our commitment to continuous improvement and innovation, and, most importantly, to ultimately enhancing the customer's user experience. I am extremely proud of the team's effort to elevate us to 'Leaders' status."
The recognition comes after Gartner placed Mitel in the global UC Magic Quadrant in August of last year. Gartner recognized the company because it and the other companies in the Magic Quadrant provided features and functionality that meet the needs of medium-sized businesses.
“The user and management interfaces are integrated and generally intuitive and easy to use. Leaders balance the need for some customization with end users' desire for simplicity in their licensing structures, sales demos and UC solutions portfolio. Vendors in this quadrant have mature channel programs with distinct processes for presales and post-sales support,” the report said.
The company is not resting on its laurels given that it’s already been recognized twice in less than a year by Gartner. Mitel announced its AnyWare Cloud Contact Center for small and medium businesses in April. The solution lets contact center employees work from anywhere while allowing management to use reporting and call management tools.
Mitel also acquired Mavenir systems earlier this year for $560 million, a move that will give Mitel a toehold into the mobile service provider market. The company has had a string of other acquisitions, including Aastra and OAISYS in the past few years.
Edited by Dominick Sorrentino