Unified Communications Featured Article

SkySwitch Puts Together Full-Featured White-Label UC Solution, Targets Hospitality


February 17, 2015

The communications industry has been talking for years about how unified communications is ready for takeoff. However, it’s been a challenge to bring the different parts together to offer a seamless end user experience, and then sell customers on these new solutions. However, SkySwitch has put together a full-featured UC platform that its partners can use to quickly and efficiently cater to the needs of businesses, including those in the hospitality space, explained Eric Hernaez, managing director at the company.

At last month’s ITEXPO Miami, Hernaez sat down for a video interview with unified communications’s Erik Linask to provide details.

SkySwitch, a one-year-old venture, offers hosted white-label services that enable interconnects, resellers, and VARs to transition more easily from selling traditional PBXs to extensive cloud-based UC solutions. It’s a complete solution partners can manage as if they own the switch, Hernaez said, but SkySwitch is in the background taking care of all the details.

The SkySwitch put together its solution by integrating existing offerings in the market. For example, it leverages NetSapien technology for the PBX component.

In addition to PBX functionality, the SkySwitch platform for cloud communications includes billing and CRM, customer onboarding, DID management, E911, SIP session control, and web conferencing functionality. All of the above can be accessed via a single dashboard.

Hernaez added that SkySwitch also provides its partners and end users with a network that is geo-redundant. When a customer registers on the network, the network automatically finds the switch closest to that customer, and the switch then connects to that customer. However, he said, if that switch goes down or the connection is less than ideal, the SkySwitch solution will automatically move the customer to another switch.

SkySwitch’s sweet spot is for end user implementations involving five to 100 seats. The company is also introducing some vertically focused solutions. For example, SkySwitch recently introduced a solution aimed at the hospitality vertical, which requires solutions that can work with existing property management systems to perform functions such as clearing voicemail when a customer checks out of a hotel room.




Edited by Stefania Viscusi




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