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Unified Communications Week in Review: Tata Communications, Teliax, ThinkingPhones


February 07, 2015

The cold and the snow may be getting a lot of us down, but unified communications (UC) laughs at snowy weather. How can we tell? Because there was a huge flood of news to make its way into the field this week. With a weekend now at our doorstep and a well-deserved chance to relax on hand as well, it's a great time to take a step back and consider how all this news fits into our wider worldview, and to help make that process simpler, we'll bring all the biggest events together in our Week in Review coverage!

First, we had a look at Synergy SKY, who was brought in to provide its monitoring tools to Tata Communications'  jamvee platform. Since jamvee is focused on providing UC, having a set of monitoring tools on hand like those Synergy SKY can offer is just a valuable part of the package. Synergy SKY can provide information about things like call quality, the total number of participants involved, and a variety of other actionable data points geared toward making UC better overall.

Next came a look at Zultys, whose Zultys Cloud Services and MXvirtual services landed a string of awards in recent days. Not only did it take the 2014 Cloud Computing Product of the Year award from Cloud Computing magazine for its sheer level of innovation, usefulness and overall benefit, but it also picked up two other awards from magazines just in 2014. This elevates the Zultys line into a class by itself, and shows the sheer kind of power and capability involved.

Ogden City, Utah, meanwhile, brought in the next bit of news as it turned to Comcast Business to provide not only faster Internet access, but also better connectivity among several locations. With Comcast Business in place, Ogden City could connect fully 18 separate municipal locations—including the City Hall—into a larger network that could work together. The switch to Comcast allowed for improved service without an increased price tag, according to reports, making it a valuable addition.

Then we got word from Teliax, who recently came off the ITEXPO 2015 event in Miami to talk about IVY, a retail platform that offers a quick and easy way to bring voice service to customers. With IVY, both integrators and resellers alike can offer up public branch exchange (PBX) and session initiation protocol (SIP) trunking, which in turn allows for further customization and altered pricing. Auxiliary services can also be brought in from there, and since Teliax offers the service at no cost—rather a 50-50 revenue split—there's a lot of opportunity.

Finally, we got word from ThinkingPhones, who picked up Contactive in a recent deal. The combination of ThinkingPhones and Contactive is a powerful one, especially given that Contactive offers up the enterprise-grade Klink system. With Klink, users can incorporate big data-style service into operations, allowing access to customer profiles as compiled from publicly-available information right when someone calls in. The addition of that information to things like customer relationship management (CRM) tools and the like makes Klink a powerful system, and Contactive therefore valuable.

That was the week that was in UC, and there was no shortage of big events poised to change the world as we knew it. Our global online community was right in the thick of it all, and brought back some of the best news around for us to consider. So be sure to join us back here next week for all the latest in UC, and every weekend as well for our Week in Review coverage!






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