Unified Communications Featured Article

Mitel Recognized in Gartner's Visionaries Quadrant

By Deepika Mala
TMCnet Contributor

Gartner (News - Alert), Inc. the world's premier information technology research and advisory company, recently positioned Mitel in the Visionaries quadrant of the latest Magic Quadrant for Unified Communications (News - Alert) as a Service.

Mitel is a major player in business communications that connects employees, partners and customers, anywhere, anytime and over any device.

Few weeks back, the company was recognized as a leader in the Gartner Magic Quadrant for Unified Communications. It was also named a challenger in Gartner Magic Quadrant for Contact Center Infrastructure.

Officials said that Mitel (News - Alert) also tasted success owing to its portfolio of cloud communications, along with its integrated business communications solutions.

Over the last 12 months, Mitel has gained No. 1 market share in EMEA and Western Europe. In March, it introduced its white label MiCloud Enterprise UCaaS solution for partners, earlier available in the U.S. market.

Channel partners, with the help of this solution are able to provide Mitel-based UCaaS services to their customers.

Mitel also launched its MiCloud Enterprise UCaaS in the U.K. and recently in Canada too. Company officials said that later this year, the company also plans to unveil the partner-driven service in other key markets.

Jon Brinton, EVP and GM, Mitel Cloud Services, said: "Mitel is on the move - changing quadrant position within multiple industry analyst reports. We believe that putting our customer at the very center of our business and offering the best path to cloud communications combined with the industry's broadest portfolio of business communications solutions is driving this momentum."

The increasing demand for its cloud communications solutions, including UCaaS services, has helped the company earn more than 750,000 cloud customers worldwide.

In May, TMCnet reported that Mitel unveiled a full-featured customer care platform, called the MiContact Center Live.