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Unified Communications Week in Review


August 30, 2014

It’s the end of another week, and time to take a look at some of the top Unified Communications news.

The unified communications market is growing, but that appears to come at the expense of PBX systems, according to a report by Infonetics. PBX revenue dropped by six percent from the second quarter a year ago as more businesses opt for cheaper, cloud-based systems instead of on-premises PBX systems.

“The trends we reported on the enterprise telephony market in the first quarter of 2014 carried over into the second quarter, with the PBX market continuing to take hits as businesses evaluate cloud alternatives and hold onto existing solutions while investing in unified communications applications,” Infonetics analyst Diane Myers said.

Unified communications systems are becoming popular because they support nearly every kind of communication, and we mean just nearly any kind, including fax. GFI FaxMaker has announced support for Windows 7 and 8 to allow businesses that still depend on faxing to send and receive faxes without an expensive server.

Grand View Research has released a new report that forecasts the unified communications market to reach $75.81 billion by 2020. A lot of this growth appears to be driven by the desire for a mobile workforce and the use of BYOD (Bring Your Own Device) schemes. A lot of this growth will come from the European, Asia Pacific and North American regions.

In keeping with the mobile workforce theme, Casey Houser pointed out that UC systems include advanced communications technologies like video conferencing and telephony, which can eliminate the need for travel for face-to-face conferences. This saves a lot of money and will making international business easier. The use of presence technology makes conferencing more convenient by showing exactly who’s available and who’s busy to make sure conferences flow as smooth as possible, either in person or online.

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