Mitel Recognized as a Leader in Gartner's Magic Quadrant for Unified Communications
Gartner, Inc., the world's premier information technology research and advisory company, recently positioned Mitel in the Leaders quadrant of the latest Magic Quadrant for Unified Communications.
Mitel is a major player in business communications that connects employees, partners and customers, anywhere, anytime and over any device. This past year, the company made a series of in-house innovations and acquisitions that have deepened its portfolio, expanded its global reach and accelerated its cloud communications solutions.
In a press statement, Rich McBee, CEO, Mitel, said, “We believe our innovation and expansion contributed greatly to our move from the Visionary to the Leaders Quadrant."
Officials said that over the past twelve months, Mitel has emerged as a global leader in business communications, with #1 market share in EMEA and Western Europe, as well as market share gains in the highly competitive North American market where it now has a #3 market share position.
The company has also tasted success because of its portfolio of cloud communications, along with its integrated business communications solutions. This encompasses contact center in addition to traditional unified communications.
This is the second Gartner Magic Quadrant in recent months where Mitel has advanced. Mitel was positioned in the Challengers Quadrant, up from niche player in the Gartner Magic Quadrant for Contact Center Infrastructure.
In addition to Mitel's fully integrated business communications approach and flexible cloud options, the company focusses on protecting its customers' investments and extending their value contributed to its move to the Leaders Quadrant.
In May, unified communications reported that Mitel unveiled a full-featured customer care platform, called the MiContact Center Live, which provides full multi-channel support, allowing customers to interact with a business through their preferred method.
Edited by Adam Brandt