Resources from Unified Communications

Nepal Telecom to Embrace Unified Communication System

July 14, 2014

Nepal Telecom (NT) has been striving to provide value to its customers by delivering quality service using technologies that meet their requirements. In line with that commitment, it is exploring the possibility of delivering unified communication (UC) services to the masses.


“We are currently testing UCS. Once we complete the testing phase, our customers can use social networking sites like Facebook and Twitter through UCS. The system can even be used as a networking platform,” said Guna Keshari Pradhan, spokesperson of NT.

UCS’ objective is to bring all services under a single umbrella in order to provide a consistent, unified user-interface and user-experience, anytime, anywhere on almost all devices. It implies the integration of real-time communication services such as IP telephony, video conferencing and more with other services like voicemail, email, SMS and fax. This means that users can stay more connected with each other and use services that suit them.

Mobile phone users, who will be the first beneficiaries, need to register for the service using their mobile phone number and PUK number. Likewise CDMA users need to use their mobile number along with the UIM number, while PSTN users should log in with their telephone number and account number.

Initially, the telecom company will provide basic UCS services at no additional cost to customers, while the tariff for the premium service is still to be finalized. In addition to the basic services, Premium users will have additional facilities, such as bulk SMS and IP call services. 

Once NT sets the UCS ball rolling, its customers can use social media, chat, send SMS, enjoy voice mail, upload photos and videos, and even create and start group chat. In so doing, NT will move closer to its goal of providing cost effective telecommunication services to all parts of the country.

Of course, though all this does sound good, UCS will have initial teething problems, and will face a lot of limitations. But remember, it’s just the beginning; with resolve and dedication, hopefully NT can counter the challenges quickly, and emerge with a full fledged UCS that will do it credit.




Edited by Adam Brandt

Article comments powered by Disqus
Request a Quote
Become a Partner

Featured Blog

Millennials and Technology – "I want it now"

The millennial generation, also known as individuals born between the years of 1980 and 2000, are a group of highly collaborative adults estimated to account for roughly 75% of the global workforce by the year 2025...

4 Steps to safely enter 2016 with Fusion and leave your old provider behind

Enough is enough! You can't tolerate the dropped calls, the complaints from upper management, and the slow response time from customer service. You saw the signs of the breakup all along, and now it's time to move onto something new...

Practical Benefits of a Unified Communications System

The business world of is rapidly changing thanks to the technological advancements of recent years...