Unified Communications Featured Article

Unified Communications Week in Review

July 12, 2014

As businesses reach farther, extending their focus beyond locality, unified communications becomes more than a luxury.  Rather, it is a necessity; it is a topic taken for granted all too often, providing us ears in faraway places where once there were none. 

Here are the top stories for this week:

Ill tidings marred the start of the week, elicited from Cisco’s discovery of three separate threats in its Unified Communications Domain Manager.  Historically utilized as a means of handling administrative tasks for Cisco Unity Connection and Cisco Jabber, as well as others pertaining to phone and soft client integrated applications, each threat, if not immediately patched, may allow cybercriminals to view and commandeer personal user information.  Click here for more details on which Cisco constituencies were affected, and be sure to patch liberally.

Next up we have Applied Voice & Speech Technologies, Inc. (AVST) securing a contract with the Pittsburgh Steelers for the purposes of satiating any and all of their unified communications needs.  Providing unified messaging, voicemail, and other services to the team, the choice for them to go with AVST was, according to Ryan Huzjak, director of partnerships and sales for the Pittsburgh Steelers, ‘an easy decision.’  AVST already services enterprise, government, healthcare, and higher education markets, and while sports are a new frontier for them, their 30 year track record of success promises only good things for the Steelers.

Two new product improvements came down the pipeline this week: Unified Box, and the Riverbed SteelCentral UCExpert 5.0.  The former, a service allowing users to integrate all communication mediums onto a single app, bolstered functionality with InboxRank, a new sorting mechanism able to intuitively sort and prioritize content.  The latter, created by Riverbed Technology, is designed to help enterprises unify their communications platforms, while having only to utilize minimal resources.  UCExpert proactively manages all aspects of any businesses communications both faster and easier, bespeaking greater efficiency, greater cost reduction, and greater ROI for enterprises.

Our final piece in this week’s recap illuminates the expansive divide between communications now from those generations before.  In a research study headed up by InvestmentNews, both advisors and investors were asked to share their thoughts on the current and future modes of unified communications.  As expected, the results of the study demonstrated that each constituent vastly utilized telephone, email, and in-person meetings, while text messaging, video conferencing and social media outlets of communication were generally ignored.  In the end, the future unified communications, as perceived by the younger generation, requires new mediums, while the older generation opted for staying true to the old ways.

For more on these or any other stories you may have missed, be sure to check out TMCnet’s Unified Communications Community.

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