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Unified Communications Week in Review

June 21, 2014

As the field of unified communications (UC) progresses, it brings with it not only new products and services, but also new opportunities for growth, change, and even potential disaster for companies depending on how its put to use. This week proved no exception as a host of new items emerged, and brought along the attendant potential on all sides. Now that a weekend is dawning, we can take a bit of time to consider the wider implications of all this news. So settle in and let's take a moment to run down the biggest news of the week in UC with our Week in Review coverage!

First, Vertical Communications brought in a new CFO this week with the announcement that David Krietzberg would be stepping into the role. The announcement follows a recent merger with Fulton Communications, in which Vertical Communications also got a new executive vice president in Ben Treadway, CEO of Fulton Communications. Krietzberg was well-regarded in the field for his experience, going back to a senior vice president slot with Crexendo and the CFO position at itel U.S and Inter-Tel.

Next, we looked at Plum Voice's VoiceTrends, a system that garnered the 2014 Unified Communications Product of the Year Award from TMC. VoiceTrends is, at last report, the only analytics tool currently available that's specifically designed for use with automated voice systems as well as messaging systems. With VoiceTrends, users can get the most out of interactive voice response (IVR) systems, and make such systems more accessible, making for a better customer experience and potentially better sales through improved interactions.

The market for UC and collaborations tools in India made up our next news item, as a new report from the International Data Corporation showed that the market was on the rise, posting a 3.8 percent growth as compared between the second half of 2012 and the second half of 2013. This was driven in large part by a move away from hardware-driven solutions and toward software-based solutions instead. Growth actually could have done better still, but the financial, telecom and manufacturing segments served as a drag on the overall field.

Then, we had a look at the PanTerra Networks SmartBox system, who took home a 2014 Unified Communications Product of the Year Award from TMC. PanTerra Networks calls the SmartBox the first file-sharing system that comes complete with unified communications tools, making it extremely valuable in terms of sharing information and collaborating, a valuable tool for working with a remote workforce. Geared toward mid-market enterprise customers, that could prove particularly useful.

Finally, we took a look at jamvee, a communications service that offers sufficient power to not only allow users within a business to communicate back and forth rapidly, but to expand that communication to outside the business' walls. Part of Tata Communications' global tier 1 network, jamvee allows for not only meetings to take place, but for data to be shared within those groups staging meetings while also striving for full interoperability among various desktop tools and incorporating Web-based real time communications (WebRTC) into the system.

That was the week that was in unified communications, and it was obvious there was plenty going. Our global online community was right at the tip of the spear, bringing back all the latest and greatest from the sector. So be sure to join us back here next week for all the latest news from the sector, and every weekend for our Week in Review coverage!

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