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Unified Communications Week in Review


May 31, 2014

Hope you have your popcorn, because it was another barnburner this week in Unified Communications; sit back and enjoy the show!

The Buffalo Bills scored a touchdown this week when they announced a new partnership with UC provider PremCom.  Ralph Wilson Stadium, the Bills administration building and call center will experience ShoreTel telephone and communications equipment. The Bills expect to see improved productivity and efficiency in the ticket office, improving the overall fan/customer service.

“As we’re Bills fans through-and-through, PremCom is thrilled to work with the team to install a ShoreTel system,” said Joe Griffo, Vice President of PremCom.

While the Bills were making news on the ground, FluentStream was making news in the cloud with its cloud-based voice over Internet protocol (VoIP) business phone solution with an authentic bundle of infrastructure application as service (IaaS) and software application as Service (Saas).  Aside from the reasonable price tag, the cloud-delivered service is bundled with a plethora of integral communication features.

Peter Bernstein reported earlier this week that help has arrived to address the challenges of HD video conferencing for small and mid-sized businesses (SMBs). It is vital for SMBs to have quality video conferencing capabilities; and telylabs is offering plug-and-play solutions at competitive prices. It creates an opportunity for your organization to take advantage of the best video conferencing technology out there, and illuminate your SMB as a large professional organization—not a bunch of people sitting in a conference room around a laptop. 

Friday Night Lights redefined, the Texas Department of Information Resources (DIR) Connect Technology EXPO is the venue for Applied Voice & Speech Technologies’ newest roll out—the CX-E. CX-E aids in avoiding single vendor lock-in, achieving high availability and disaster recovery objectives as well as centralizing one’s UC infrastructure into a data center/private cloud configuration.

This is the week that was in Unified Communications—check in regularly to stay in the know.  See you next week for another Week in Review.




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