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Unified Communications Week in Review

April 26, 2014

As the week wraps up let’s take a look back at the week and see what happened in unified communications.

This week IT and business outsourcing services firm Cognizant put forward its plans to acquire Atlanta-based digital video solutions company itaas (News - Alert).

Cognizant is hoping that the acquisition of itaas will better place the company to provide content that is visually-driven for a market that now demands multi-screen experiences.

“The company’s strong client focus and deep business and technology insights into the entire video ecosystem, combined with Cognizant’s (News - Alert) global consulting and delivery capabilities, will create greater value for our mutual clients,” said Rajeev Mehta, CEO of Cognizant on why it has chosen itaas.

Google (News - Alert) Hangouts issued a new update this week that merges SMS messages with Hangout chats so all messages will be sent to the same location.

Now when you send a friend a message through Hangouts, they can also receive a message straight to their phone. Google has also made it clear what medium a message was sent through. When it’s SMS, the message appears in white with a “Via SMS” message while Hangouts will appear green. This new update will aid how Google Hangouts is used by businesses, a use that is continuing to rise for meeting with colleagues in different places.

This week TMC’s (News - Alert) Art Rosenberg took a look at the state of unified communications and its need for business. With more options available for quick communication, even just through text, the act of voice calling, either by a traditional phone of VoIP will not be going anywhere. But there’s a need for visual information too and getting this balance right is key for a business.

Finally, Lavanya Rathnam gave us some insight into the new VXI CC Pro headset, which is ideal for unified communications with its numerous features including a simple but effective cord length for easy maneuvering around the office space.

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