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Unified Communications Week in Review

April 26, 2014

As the week wraps up let’s take a look back at the week and see what happened in unified communications.

This week IT and business outsourcing services firm Cognizant put forward its plans to acquire Atlanta-based digital video solutions company itaas.

Cognizant is hoping that the acquisition of itaas will better place the company to provide content that is visually-driven for a market that now demands multi-screen experiences.

“The company’s strong client focus and deep business and technology insights into the entire video ecosystem, combined with Cognizant’s global consulting and delivery capabilities, will create greater value for our mutual clients,” said Rajeev Mehta, CEO of Cognizant on why it has chosen itaas.

Google Hangouts issued a new update this week that merges SMS messages with Hangout chats so all messages will be sent to the same location.

Now when you send a friend a message through Hangouts, they can also receive a message straight to their phone. Google has also made it clear what medium a message was sent through. When it’s SMS, the message appears in white with a “Via SMS” message while Hangouts will appear green. This new update will aid how Google Hangouts is used by businesses, a use that is continuing to rise for meeting with colleagues in different places.

This week TMC’s Art Rosenberg took a look at the state of unified communications and its need for business. With more options available for quick communication, even just through text, the act of voice calling, either by a traditional phone of VoIP will not be going anywhere. But there’s a need for visual information too and getting this balance right is key for a business.

Finally, Lavanya Rathnam gave us some insight into the new VXI CC Pro headset, which is ideal for unified communications with its numerous features including a simple but effective cord length for easy maneuvering around the office space.

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