Comings and Goings: Thomas M. Praschak is the New COO at Strategic Products and Services
Communication services provider Strategic Products and Services (SPS) made the announcement on Tuesday that they would be hiring Thomas M. Paschak as their new Chief Operating Officer (COO). He will begin his new position starting December 30th.
SPS specializes in the design, installation and support of unified communications and collaboration applications. These include video conferencing, cloud-based services, contact centers and screen sharing tools, among others. As COO, Praschak will lead several groups, including Managed Services and Operations organizations, the Chief Technology Office, and Centralized Services.
Before joining the SPS team, Praschak was the vice president of service operations for Dimension Data (News - Alert). There, he built and managed staffing, consulting, deployment, maintenance, management and outsourcing services. This, coupled with his experience at AT&T (News - Alert) Bell's labaratories and as a general manager at DecisionOne, set him to be the perfect head of operations at SPS.
Praschak comes highly recommended by John Poole, CEO at SPS. According to him, “Tom will be instrumental in developing emerging competencies to expand the vendor relationships, products, applications, and delivery methods that enable SPS to support each client's evolving collaborative focus.” He thinks that now is the perfect time to add Tom in his key leadership position because “SPS is refining our business processes and operations to improve efficiencies, better serve customers, and grow our managed services business.”
Poole's claims seem to hold water, as SPS was ranked as one of North America's top growing companies as far back as 2011, recognized by the Everything Channel. SPS needed someone with experience in order to streamline the processes that provide a scalable structure for two reasons, both to support their own future growth, and of course to better serve their customers. SPS's communication and collaboration tools are core to the success of SPS as a company, and their own growth should be proof enough that they have a working product.
Edited by Cassandra Tucker