Unified Communications Featured Article

Unified Communications Week in Review


November 16, 2013

The world of Unified Communications is buzzing this week with news of growth and innovation among businesses and even countries as a whole. UC is an integral part of running any successful business or corporation, and UC systems are gaining a lot of attention in an effort to stay connected and moving forward.

According to a new study, Latin American is predicted to have over one billion devices connected to the Internet by the year 2015. The Latin American Unified Communications and Collaboration Solutions market is predicted to do the same, with earnings estimated to grown from $1.01 billion in 2012 to $1.83 billion in 2019. This is bound to lead to more business opportunities in Latin America as businesses can become more connected, with a significant increase in small and medium-sized businesses. The growth of the UC market is also predicted for New Zealand and a recent research study from Frost and Sullivan states that the UC market is expected to grow at a CAGR of 6.2 percent from 2012 to 2019. The main revenue to the UC market comes from the government, banking, financial services and insurance (BFSI). Vendors such as Interactive Intelligence and Mitel have responded to the growing UC market in New Zealand by offering flexible and rich UC solutions at more reasonable prices. As you guessed it, these companies have been experiencing high growth rates as the appeal of the Unified Communications realm is on the rise.

Huge corporations are not the only ones growing fond of the idea of Unified Communications. Midsize firms, or businesses that make between $60 million and $1 billion in annual revenue, are leading the pack when it comes to having UC in place. 29 percent of all businesses have put a UC in place, whereas 40 percent of midsize firms have already been sitting pretty with a UC all along. Midsize firms are not only proactive about implementing a UC, but they know exactly what they want from it as well. Improvements in collaboration, faster problem resolution and overall improved project management to name a few.

Corporations such as Ensim, a provider of automation and orchestration solutions for on-boarding, service catalog, provisioning and management of users and organizations with business apps and services, aims to insure that UC services are indeed up to par. Ensim has announced the release of the Ensim IP PBX Manager, which, according to Ensim’s vice president of sales and business development Ken Philipp, “enables service providers to offer a true cloud service to their customers at the lowest possible operating cost.” Whether it is growth or true innovation, this week in Unified Communications has shown progression on a global scale.


Cassandra Tucker graduated from the University of Bridgeport in 2013 with a B.S. in English. She has had numerous editorial internships including an internship at Ladies´┐Ż Home Journal in New York City as well as multiple proofreading and copyediting internships. Cassandra has a love for reading, writing and her cats.




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