The Promise of UC in the Cloud
Unified communications (UC) integrates many different solutions in real-time or near real-time to provide organizations with access to information from a variety of sources simultaneously. In a customer centric business environment, this information can be used to improve products and services so it can go to market faster than ever before. This communications solution can be more effective if it used in the cloud environment without the limitations of on-premises installations, or as a hybrid installation through a hybrid on-premises and cloud model.
With UC, personnel of an organization can access e-mail, SMS, video, fax, voice, Tweets, and Likes as well as collaboration and interactive systems such as instant messaging, scheduling, voice response systems, and workflow while integrating multiple devices. By migrating to the cloud, these users will have better accessibility from virtually anywhere in the world.
The benefit of moving UC to the cloud is it gives organizations all the benefits of this communications solution without the cost and complexity associated with an on-premise setup. The move to the cloud gives businesses of all sizes the opportunity to use a technology that was previously only available to enterprises with big budgets.
Now it is possible to use a scalable communication solution that will grow as the organization grows. Members of the organizations, customers, and business partners will always be able to stay in touch no matter where they are and what communication device they use. The delivery method cloud computing provides for UC services is unmatched in efficiency and price point when compared to traditional on-premises UC systems.
Cloud UC provides:
- Mobility – Because the technology treats everyone as a remote user the system can be accessed from anywhere with unlimited number of users. A UC that is on-premise requires more bandwidth and hardware to accommodate additional users.
- Manageability – The manageability of the UC in the cloud is a delivered without requiring an IT department to integrate CRM, email, collaboration applications, and many other products that has made UC difficult to manage and implement in the past.
- Disaster Recovery – With cloud UC a recovery can take place immediately. If a location is destroyed a new site can be set up as soon as it is found without having to worry about the equipment of legacy systems. Most service providers have locations in many data centers with multiple redundant systems to ensure your UC solution is always online.
While implementing new technologies is critical for today's business environment, choosing the right platform is more important. Moving to the cloud gives organizations the free time and savings on resources they need to focus on their core abilities in order to give their customers better products and services.
Edited by Alisen Downey