Unified Communications Featured Article

TrackChat Teams up with SkyDesktop

August 30, 2013

Businesses today are always on the search for the right knowledge, skills and management competencies together with the latest tools and platforms, which will ultimately enable them to will stay ahead and meet their goals. In fact, more effort is put in by small businesses to attract and sustain visitors, from the moment their home page is opened and until they convert those visitors into customers.

In response to such need, InfoStreet Inc., cloud app provider that offers SkyDesktop, has recently teamed up with TrackChat, a live chat tool that permits small businesses to engage with website visitors by answering questions and offering advice right from their home page.

TrackChat lets companies chat with their visitors of their website, by adding a small "chat with us" label to the bottom-right of the webpage. This tool can be the best way to increase sales and convert visitors into trustworthy clients with excellent and informative customer service.

This tool works with any chat program such as Jabber or XMPP and also offers variety of advance functions that enables the small business owners to get the conversation started quickly and easily. Visitors are allowed to ask questions, get help, and chat with live company representatives, all of which enhances company’s image.

In addition, businesses will get a clearer understanding of their traffic flow as well as insight into how their website is received by potential customers. TrackChat is the quickest way to receive valuable feedback too, according to the company officials.

“First impressions are the most important tool that a small business has,” said Siamak Farah, CEO of InfoStreet. “SkyDesktop and TrackChat make it possible for business owners everywhere to build strong relationships right from the first point of contact - when a customer lands on that company’s home page.”

TrackChat is now offered with SkyAppMarket, SkyDesktop’s cloud app marketplace.

Edited by Ryan Sartor

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