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Avaya Gold Partner Status Awarded to Maintel

July 23, 2013

Maintel, a business-to-business voice and telecoms provider, was recently awarded Avaya Gold Partner status.

The Avaya Gold certification is an industry-recognized designation indicating that Maintel has met rigorous criteria to ensure superior technical competency and the ability to deliver best-in-class customer service and support. During the certification evaluation process, Maintel exceeded revenue targets and achieved a customer satisfaction score in excess of 75 percent.

Maintel stated that it is now one of only 10 companies that have been designated as Avaya Gold Partners in the U.K. The status was awarded based on revenue achieved, competency and customer satisfaction. Maintel also acquired all five accreditations – namely Networking, SME, Contact Centre, Unified Communications and Unified Messaging – and is the only U.K. Avaya partner to do so.

Kevin Stevens, chief operating officer at Maintel, remarked, “An organization’s investment in telephony and data can be significant and it’s a vital component in successful business operation. This award gives our customers reassurance about our technical skills and customer support, alongside our ability to find the best possible solution for their needs.”

Avaya asserted that its focus is on creating products and is aware that those standards need to be replicated in the field where customers rely on good consultancy advice and robust systems, backed by excellent customer service.

Maintel is known to be an efficient independent reseller of telephony systems, offering Unified Communications (UC), Contact Centre (CC) support. The company’s UC offerings let users effortlessly connect in a real-time, making collaboration and trouble-shooting incredibly easy to facilitate and enable them to manage all communication tools in one place, streamlining the way employees converse and correspond.

Edited by Alisen Downey

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