Everbridge Launches Next Generation Incident Management Solution

Everbridge, a company that provides critical communication solutions, recently announced its next generation Everbridge Incident Management solution, which enables clients to automate their communications processes as per preconfigured rules.

With new Everbridge Incident Management solution, all communications, incident notes and responses are recorded with logging, confirmation tracking and incident journaling to meet internal and external compliance requirements. By automating these processes, organizations are able to reduce human errors and improve the mean time to resolution for critical response teams. The administrators can utilize geo-aware targeting to identify resources with required skillsets by proximity to an open incident. They can also send messages from any web-based device using a variety of contact paths (SMS, mobile phones, email, landline, mobile apps, TTY, pagers, FAX, etc.).

 “Fast, reliable, and secure communications are crucial to the operations of any organization. Our new Incident Management solution brings greater levels of flexibility, agility, geo-awareness and ease of use to an industry plagued with solutions that are arduous to set up, manage and operate,” said Imad Mouline, chief technology officer, Everbridge. “With, Everbridge, our clients are now able to manage all critical communications from emergency notification and mass communications to incident management on a single enterprise system.”

Meanwhile, Renown Regional Medical Center will be using a single unified mass communication platform from Everbridge to bring together its two hospitals, three emergency room centers, nine imaging centers and 20 medical group urgent care centers. The communication platform increases connectivity, automates communication processes and is able to integrate data feeds, recipient feedback and social media into one communication system to give organizations insight and provide the tools for improving efficiency of daily operations. Renown Health decided on a single unified communication platform because it would simplify the hospitals' and urgent care facilities needs without having to include multiple costly third-party vendors with manual communication processes.