TMCnet Unified Communications Week in Review
As the temperatures outside here on the East Coast should be warming up, as I write this article my iPhone is telling me that it is only 57 degrees outside! While that is a tad brisk for me, especially since it is June, the unified communications space is heating up dramatically. Global companies these days are implementing a robust UC suite due to the vast opportunities it opens in terms of enabling its customer base to quickly get in touch with an organization through whatever channel they choose.
This week in headlines, it was noted that before implementing the next-generation platform known as UC, there are various factors to closely analyze beforehand. They include bandwidth, what is included, and hardware upgrades.
Looking specifically at bandwidth, prior to migrating to a VoIP-based infrastructure, it is vital that you ensure your firm has enough bandwidth at its disposal to host the various services VoIP powers. According to a recent blog post from UC expert Teo, “If there are widespread issues involving sporadic or slow Web access, business executives may want to think about increasing their available bandwidth.”
Because there are countless unified communications providers out there currently, it is also key that your business teams with the one that can deliver all of the capabilities you’re in search of. Certain platforms may encompass a feature like call forwarding while others don’t. For example, Teo’s suite boasts an easily accessible user portal, intelligent presence, presence-based routing, a conference scheduler, and even a virtual fax machine.
In other news, according to a recent report from the IDC, the unified communications space has grown significantly within Malaysia during the second half of 2012. Between July 2012 and December 2012, it is estimated that the market grew nearly 14 percent to $47.5 million.
“IDC credited Malaysia's May 5 elections for driving the UC increases. Typically, businesses push their resources into new developments before the government changes hands. That way, they are familiar with the government's existing guidelines and regulations. At the same time, even though elections have ended, IDC analysts predict that UC spending will continue to grow,” unified communications Contributor Jacqueline Lee stated.
Closing out the week, it was revealed that Maintel has officially become the only Avaya partner in the U.K., as well as is one of only two across the entire EMEA region, to hold the full set of Avaya’s ‘Expert’ accreditations.
Maintel is an independent reseller of telephony systems offering services such as unified communications (UC), contact center (CC) support, and data. Also, it powers an IP network that requires LAN elements and often a wide area network.
For all of the most vital breaking news in the industry, be sure to stay tuned to the Unified Communications Community, exclusively on unified communications!