TMCnet Unified Communications Week in Review
Ah, unified communications—an essential element for any company looking to keep its competitive edge and remain profitable for the long term. Not only does this system encompass such capabilities as instant messaging, audio/ video conferencing, VoIP and faxing, but it can significantly lower expenses a firm sees almost immediately.
This week in the space, NextiraOne was selected by B. Braun Medical Ltd in order to gain access to its unified communications solution across B. Braun’s four sites in the U.K. The alliance was formed with the hopes of gaining access to the company’s robust IP telephony solution that will enable employees to conduct calls directly from their computers, as well as its contact center solution.
B. Braun Medical Ltd is a large healthcare organization that was desperately in search of an intuitive platform that would raise the bar on communication and collaboration alike within its various healthcare facilities. After closely analyzing various suites, it decided to leverage NextiraOne since it uses Cisco virtual servers at each site. It will also be implementing the Cisco Unified Communications Manager, Unity Connection Voice Messaging, and Unified Contact Center Express.
“NextiraOne has the expertise not only in delivering unified communications and contact center solutions, but also in implementing communications solutions in the Healthcare sector,” said Chris Edwards, IT Manager for B. Braun Medical, in a statement. “We chose them for their expertise in both respects and we are very impressed with their expertise and their experience of the environment in which we operate.”
In other news, UC specialist Teo recently outlined in a blog post findings from UC Strategies that highlight “many companies might be taking an inefficient approach to communications, specifically regarding the comprehension and cohesion of strategies. While implementation of the various technologies is a crucial component of efficiency, the overall management and strategies surrounding internal communications need to be streamlined for an optimal environment.”
So how can you ensure that you are seeing the best results possible from this intuitive platform? First, make sure that all employees are aware and understand how to use all of its key functions to improve customer interactions in addition to efficiency. A lot of features are great but if no one comprehends how to use them, what is the point?
Next, implement a very structured strategy that enables global workforces to remain on the same page and leverage important tools including VoIP, audio/ video conferencing, instant messaging, and intelligent presence from one dashboard.
Closing out the week, VidOvation, an innovative broadcast provider, made headlines with the news that is will be refocusing its energy into three new technologies: its IPTV and Video-over-IP systems that will be comprised within an open architecture; webcasting and video streaming technology that can deliver streaming and encoding over Wi-Fi, wired, or cellular networks on up to four cameras at a cost-effective price; and fiber optic transmission cables that can connect to SD/HD-SDI, broadband, or RF networks.
For all of the most vital breaking news in the industry, be sure to stay tuned to the unified communications community, exclusively on unified communications!