Unified Communications Featured Article

Unified Communications and Collaboration Transform Business Operations

February 19, 2013

Unified communications has advanced to meet the requirements of the increasingly complex enterprise environments that demand high levels of collaboration, says 365iT Services.

Earlier, unified communications focused on the integration of real-time communication services such as instant messaging, telephony, video conferencing and data sharing with non real-time communications services including e-mail, SMS and fax.


Today, unified communications has advanced to include features that help streamline and transform a business by effectively connecting individuals, teams and information, offering several productivity enhancements.

One of the major benefits of unified communications is effective collaboration and dissemination of information. Through instant sharing of information, UC helps in the creation of a tightly knit network of professionals within an organization.

Unified communications can simplify the task of introducing an employee to the right contacts and information without the need of any induction course. Further, it allows virtual workgroups and teams-on-demand to address certain issues in a collaborative environment.

With unified communications, employees can access and share video collaboration tools on-demand as easily as making a phone call. Mobile devices can become extensions of the corporate network, so that people can be highly productive from any location.

While unified communications can prove beneficial to improve productivity and growth of a business, enterprises need to get the right technology platform and expertise during the deployment of UC.

365iT has committed to deliver advanced UC and collaboration technology in partnership with Cisco, a leader in UC and collaboration. 365iT is a certified Advanced Collaboration Architecture Specialist Partner. Their WebEx Social platform effectively combines social networking, content creation and real-time communications into a single medium.

Peter Howells, managing director, 365iT, said, “365iT believes that UC will be one of the primary applications deployed across the Cloud within the next 18 months. As a Unified Communications and Cloud specialist, we are pleased to be well positioned to deliver these solutions to our clients.”




Edited by Brooke Neuman

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