Unified Communications Week in Review
Unified communications is a vital platform companies are turning to at a rapid pace, as a way to remain competitive as well as reduce costs and ramp up customer satisfaction. Businesses not using this platform will likely find themselves in a major pickle sooner than later, and no I am not talking about the deliciously refreshing vegetable kind.
This week in the industry, an article revealed that the acquisition of an intuitive VoIP-based phone system should be completed by marketing and communications directors in firms.
“As companies in certain industries rely more heavily on marcom processes, managers and executives in these arms of such businesses need to be involved in the VoIP procurement processes. Recent advancements in technology, coupled with shifts in employee and consumer preferences, have led to a blurred line between marcom and IT. With VoIP solutions becoming more affordable, and beginning to threaten traditional land-line phones, businesses are more reliant on these systems to ensure efficient communications throughout internal departments,” a blog post from UC Specialist Teo stated.
In fact, Teo provides a suite of products that features a user portal that can be accessed from anywhere and at any time; intelligent presence which enables users to change their presence as well as view others presence from any devices powered by Teo, presence-based routing that can ring all of your devices when you are online or route a call directly to an assistant if you are away; and a simple conference scheduler that allows both internal and external participants to sent invitations that closely mimic Outlook and can even include attachments if so desired.
In related news, mobility giant AT&T formed strategic alliances with both T-Systems and Tata Communications recently. These partnerships are touted as helping to enhance collaboration amongst a variety of telecommunication provider networks.
Additionally, the company made headlines this week when its AT&T Telepresence (News - Alert) Solution was highlighted as being Open Visual Communications Consortium (OVCC) compliant. What this essentially means is that multi-vendor video collaboration capabilities will now be readily available from a range of service providers. And to the end-user, they will be able to leverage an array of communication channel much simpler than ever before.
The piece stated, “Thanks to Polycom’s (News - Alert) partnership with AppNeta, now Polycom’s customers will have access to the PathView Cloud. This will allow its customers to get high quality assurance, as well as much more easily management the overall end user experience for voice and video applications. As such, everyone can ensure that their applications of choice are working at optimal efficiency and there aren’t any bugs or problems that would slow down the network. After all, when the network and applications are working at optimal efficiency, so do employees.”