Unified Communications Featured Article

Whose Responsibility is it to Implement a UC System into Business Operations?

February 05, 2013

Unified communications is needed by companies throughout the globe as it offers an assortment of ways to communicate including instant messaging, texting and Web conferencing. UC seamlessly integrates several key functionalities into one easy-to-use platform, allowing firms to respond to questions, complaints and issues via whatever communication channel the consumer feels most comfortable with.

A recent article stated, “Whether you’re a sales person, a construction worker or an attorney, you’re likely to be on-the-go, or working from different locations throughout the week. UC solutions can help you get more done more quickly. They help you and stay connected to your co-workers and customers, whether you’re on the road, in the office or working from home.”

Through driving productivity and efficiency amongst employees as well as reducing costs via the robust collaborative tools it provides, unified communications is continuing to spread like wildfire. In fact, a report from The Radicati Group (News - Alert), a market research firm, titled “Unified Communications Market 2011-2015,” highlights the strong adoption of UC offerings all over the world.

Teo is a renowned company in this rapidly expanding space and recently penned a blog post that discusses the fact that as UC products become more widely used, they are becoming much more cost-effective due new entrants into the market that are bringing overall competition to a much higher level.

Additionally, the post delves deep into the thought that the acquisition of an intuitive VoIP-based phone system should be completed by marketing and communications directors in some companies.

“As companies in certain industries rely more heavily on marcom processes, managers and executives in these arms of such businesses need to be involved in the VoIP procurement processes. Recent advancements in technology, coupled with shifts in employee and consumer preferences, have led to a blurred line between marcom and IT. With VoIP solutions becoming more affordable, and beginning to threaten traditional land-line phones, businesses are more reliant on these systems to ensure efficient communications throughout internal departments,” it stated.

For those firms looking to transition to a UC infrastructure, Teo provides a suite of products that can be used to reduce costs while streamlining overall business operations. its portfolio features a user portal that can be accessed from anywhere and at any time; intelligent presence which enables users to change their presence as well as view others presence from any devices powered by Teo, presence-based routing that can ring all of your devices when you are online or route a call directly to an assistant if you are away; and a simple conference scheduler that allows both internal and external participants to sent invitations that closely mimic Outlook and can even include attachments if so desired.

Edited by Rich Steeves

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